Salon and Grooming Policy

Policies

• A reminder message of your appointment will be sent via SMS. Please ensure you respond YES to confirm your appointment.

• Any Changes or cancellations to your appointment- Please give us 48 hours' notice prior to your appointment 

• Running late? Please touch base to let us to let us know you are coming. Running 20 minutes late or longer may forfeit your baby's appointment. Amy's Pet Boutique is run by appointments only.
•  Please ensure that all Pets are on leashes when bringing into Amy's Pet Boutique.
• Please ensure you have taken the time to toilet your baby prior to bringing into the salon.

• You will be contacted as soon as your pooch is ready to collect, Appointments can take anywhere between 1-3 Hours. We ask if you're needing your baby back sooner to phone ahead or let us know on drop off so we can ensure the safety of your pooch and the service is still completed to a high standard.
• Arriving earlier could result in of course your baby being            excited to see you! This can make the grooming process extremely dangerous for your pooch and we ask you please contact us from your car if you are waiting rather than walking in.

• Grooming can expose hidden medical conditions or even in some cases exacerbate current ones. Amy's Pet Boutique will not be liable for any pre-existing medical concerns or conditions including, removal of matting that results in inflammation, skin irritation, hematomas or exposing of any hot spots or sores.
• There is always a risk when caring for animals; if an accident should occur while your pet is in our care, you will be contacted immediately. In the circumstance where you could be unreachable. Amy's Pet Boutique will seek Immedient veterinary care for your pet.

• In the event that your pet becomes too stressed, highly anxious or too dangerous to groom. we have the right to contact you immediately and stop the grooming service. Clients will still be charged appropriately for the work completed. if your dog could fall under the above to avoid disappointment, please contact us prior to your appointment to disclose where any TLC may apply. 

Matted, Knotted or Tangled Fur: Depending on the severity of the matting we may have to shave your pet. There is also a chance that your pet’s skin may become irritated from clipping so close to the skin and could be accidently cut in the process. The procedure takes extreme care and extra time, due to this there will be additional charges depending on the severity of the matting. Since mats rest tightly on the skin, they often hide pre-existing conditions. Shaving mats can cause or reveal injuries such as inflammation, infections, restricted movement, and blood circulations problems. It is not uncommon for some pets to have grazes or rashes appear post grooming especially if your dog is particularly sensitive and rubs or scratches the areas where matted hair has been removed. When an ear is matted it can restrict blood flow, this can cause hematomas. Removing mats can trigger a sudden rush of blood to the ears and bleeding can occur. This will typically occur at the tips of the ears. Care at home post groom will be required to ensure your pet’s comfort. 

Senior pets need breaks to keep them comfortable and extra care is required; this can create a longer groom time resulting in additional fees. It is important you disclose any information to Amy's Pet Boutique regarding health condition, restricted mobility, or any injuries for them be handled safely, keeping stress to a minimum. If we feel your pet is unable to cope with the process of grooming or would be at risk within the salon, we may not be able to complete the groom.